Parken schwierig und teuer Ansonsten ganz nett.

I have rarely had such a disappointing experience with a hotel booking. My room at the Best Western Parkhotel Mannheim was properly booked, paid for, and confirmed by the hotel. I was all the more stunned when I was informed yesterday that my booking had been canceled without any comprehensible reason being given. This raises a fundamental question for me: What is the value of a booking confirmation if, even after payment, a guest cannot rely on the booked room actually being available? Especially from a hotel of this category and a well-known brand, I expect reliability, professionalism, and …